Thank you, AT&T.

We got our cell phone bill yesterday, and it was $328.03! We normally pay about $55. But we had switched plans to lower minutes to try to save money and had inadvertently gone over the assigned minutes, and so had been charged $.45 per minute.... Anyway, I called them, and got right through and asked to be sent a list of who we had called so we could double check it. She said she could change our plan to the higher minutes' plan right there over the phone and also would change our bill to reflect that plan! So she took our bill from $328.03 to $85.79!! I was so excited that someone would do that for us. Just had to share!